Billing & Returns
Refund & Cancellation Policy
Last updated: July 29, 2026
1. Digital Subscriptions & Token Purchases
Cookeaze offers digital services including Cookeaze Premium subscriptions, Cookeaze Tokens, and exclusive creator recipe unlocks.
- In-App Purchases (iOS App Store & Google Play): Purchases processed through Apple App Store or Google Play Store are governed by Apple and Google's respective refund policies. Refund requests for in-app purchases must be submitted directly through your Apple ID or Google Play Account purchase history.
- Web Subscriptions & Wallet Funding: Digital tokens or subscription renewals purchased directly via Cookeaze Web (Paystack/Stripe) are non-refundable once digital services or tokens have been delivered or consumed.
2. Meal Offer Acceptances & Creator Orders
When accepting a creator meal offer (Home Delivery or Kitchen Pickup):
Cancelled Orders
If a creator cancels a meal offer acceptance prior to preparation, your paid amount or tokens are automatically refunded to your Cookeaze Wallet.
Unfulfilled / Quality Issues
If a meal offer order is unfulfilled or defective, submit a claim within 24 hours to receive a full wallet credit or refund.
3. How to Request a Refund
To request a refund or raise a billing inquiry for web purchases:
- Email our billing support team at billing@cookeaze.app or submit a message on our Contact Page.
- Include your Cookeaze account email, Order/Acceptance Code (e.g. `Mo-148`), and a short explanation of the issue.
- Our support team will review and process qualified refunds within 3–5 business days.
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